RESOURCES

You can have your COMO account up and running within three business days if you follow these easy steps: 

• Complete a short questionnaire to provide information about your business. This should take around 10 minutes. Click here to open an account

• Fill out the Ultimate Beneficial Owners (UBO) declaration

• Make sure you have the required documents ready to upload. They are listed at the beginning of the questionnaire. 

• Submit the form. Our client support team will set up your account within three business days (72 hours) so you can be up and running. In some cases, we might call you for further information depending on the complexity of your business. 

• Activate your COMO account by making a first transfer into it. It is ready to use right after you have done this. 

All documents should be submitted in English, French or German. Your application should be reviewed within 72 hours. We may ask you to confirm a few details about your business and, in some circumstances, to provide us with some additional documents, depending on the complexity of your business. In such cases, you'll receive an email with further instructions from one of COMO’s onboarding agents. 

This is the information we need to complete your application: 

1. Operating address confirmation.

2. A short description of what your business does and where (nature of business).

3. How you intend to use your account.

4. Verification of your identity.

5. Your desired COMO package.

6. Basic incorporation details.

7. Basic details about the shareholders and directors of your company. They’ll also need to carry out an identity check as per point (4) and you can submit this on their behalf. 

8. Power of Attorney if you are not a director or shareholder of the applying business. 

In the next sections, we will further detail each of these requirements for the application.

We can usually accept any of the following as proof of your operating address. 

None of these documents must be older than 3 months. 

• Extract from the national registry showing your  operating/trading address  

• Utility bills with your operating address as place of delivery (e.g. water, electricity, landline phone) 

• Bank statement in which your operating address is visible  

• Rental payment confirmation for the office on your operating address Three consecutive invoices and a contract from a co-working space provider valid on the date of onboarding and containing your operating address  

  
  

As per our license, we’re limited to providing our financial services to companies physically operating in the supported countries. Therefore, we cannot accept virtual offices, P/O or C/O boxes, etc. as an operating address. 

Nature of Business:

To prove the nature of your business, simply provide a clear description of the types of products/services your business offers. 

We'll also require you to submit proof that confirms the nature of your business. The application form lists the documents you can provide to help us confirm the nature of your business. In case we need further information, you will hear from us within 72 hours. 

Generally speaking, we'll typically accept the following documents: 

• A clear business description and a fully working website or online sales platform.  

• An invoice in the business's name with a clear indication of the services or goods being transacted (dated in the last 6 months) and a matching bank statement from a bank that confirms that the transaction was paid into the company's account. We recommend highlighting the invoice payment in the bank statement you submit 

• A contract with a customer that has a clear indication of the services or goods being transacted, signed by both you and your customer (dated in the last 3 years) 

• A supplier agreement that allows COMO to see a clear indication of the services or goods of your business, signed by your supplier (dated in the last 3 years) 

• Supplier invoices that allow COMO to see a clear indication of the services or goods of your business (dated in the last 6 months) 

• Proof of regulation that includes a clear indication of the services or goods of the services your business offers (dated in the last 3 years) 

• A franchise contract that includes a clear indication of the services or goods of the services your business offers (dated in the last 3 years) 

• An official license that includes clear indication of the services or goods of the services your business offers (dated in the last 3 years) 

For companies registered in the last 6 months, we accept leaflets, powerpoint presentations or a business plan in place of the above documentation. 

For holding companies, we need you to provide a full list of subsidiaries which your company has an ownership of over 25% with a description of their nature of business (along with the relevant proof methods) and country of incorporation. 

Please keep in mind that the required documentation depends on the complexity of your company and/or previously uploaded documents. 

You'll need to prove the nature of business by providing one of the following: 

• A full list of the company's subsidiaries of which your business has ownership of at least 25%. This list must also include a description of nature of business, country of incorporation and a proof of their nature of business (i.e. website address, regulatory verification) for each subsidiary listed 

• A written declaration that there are no subsidiaries yet, or none within the 25% threshold 

How can I prove the nature of my business if I haven't started trading yet? 

We understand that for a start-up company it might be difficult to get some of the documents we usually require to prove your nature of business. In these cases, we ask that you have: 

• been registered in the last 6 months 

• a clear business description that matches the industry category you provided 

• and either of below documentation which should carefully explain your business activities: 

• a business plan (preferred option) 

• a leaflet 

• a PowerPoint presentation 

The document you submit should include at a minimum: 

• Your business details (name, legal form, founder and CEO) 

• The products or services you offer 

• An operational plan for the business 

• Suppliers/partners/distributors/government authorities/contractors/retailers etc. (if applicable) that will support delivery of your products or services 

• Customer segment: type of customers you will serve 

• Marketing channels/customer reach out: how will you market your product or services to reach out to your customers 

• Source of funds to start the business 

• Revenue model: source of revenue for the business 

• Roadmap for the next 12 months 

• Timelines on when the business will be operational 

• Additional products, services or feature rollout timelines and key milestones for the next 12 months 

If you're unable to upload requested documents into your application directly, or you continue to face issues, please contact our client support 

What if I don't have a website? 

Please keep in mind that the website or any other form of online presence is just one of the proof methods we can accept to confirm your nature of business. 

As a general guideline, we usually accept in place of an operating website, a proof of social media presence or any other evidence that the business is active and real. 

If you are unable to provide the requested documents, please contact our client support. 

How do I verify my identity? 

COMO must follow a regulatory requirement commonly known as 'Know Your Customer’ (KYC), under which we're expected to verify the identity of our clients. Because of this, restrictions will be in place on your corporate account until the verification process is complete (mainly limiting the ability to transfer money). To carry out a quick identity check, you must be at least 18 years old, and we'll need your full name and a photo of your ID. We accept any of the following: 

• National ID 

• Passport 

• If you're not a citizen of the country of your personal address, we'll need to ask for proof of your right to reside in such country (visa along with national passport or a residence permit)

   

Validity requirements 

If your business is incorporated in the EU, UK, Switzerland or the rest of EEA: 

• National ID - valid for at least 1 month from date of application 

• Passport - valid for at least 1 month from date of application 

• All other documents such as visa or residence permit -- valid for at least 3 months from date of application. In the UK, the right to reside can be verified using an online verification share code valid for 90 days for users who have applied to the EU Settlement Scheme, or applied for a visa and used the UK Immigration: ID Check app. 

If you have any questions about ID verification, please contact our client support 

What information is needed? 

Your company should be fully and completely incorporated to open a COMO Business account. When filling out the application, we'll need some details about your incorporation, including:  

• Registered name 

• Legal form 

• Address of registration 

• Trading name 

• Registration date 

• Incorporation number 

Which documents do we accept? 

COMO might request documents from you to prove you fulfill any of the above requirements. We aim to review your documents within 72 hours. 

As a general guidance, here's the list of documents we usually request.  

• Registry extract (not older than 3 months) 

• Articles of Incorporation 

• Certification of Incorporation 

• Articles of Association / Memorandum of Association [most up-to-date copy, but not older than 3 years] 

• Audited Annual Report (For the most recently ended financial year) 

• Certificate of Name Change showing date and authority that change the name (only as name change proof) 

As a general guideline, we usually accept the listed documents as long as they: 

Contain the name of all beneficial owners of your company and their ownership stake. 

Dated as mentioned: 

• Registry extract [most up-to-date copy, but not older than 3 years] 

• Certificate of Incorporation [most up-to-date copy, but not older than 3 years] 

• Articles of Association [most up-to-date copy, but not older than 3 years] 

• Audited Annual Report [For the most recently ended financial year] 

• Shares Registry [most up-to-date copy, but not older than 3 years] 

• Confirmation Statement 

• Share Certificate / Cap table / Ownership chart [Copy obtained in the last 12 months) 

This document will need to be signed and dated in the past year by either: 

• A director of the company, or 

• Any other person with legal capacity to represent the company (e.g. company secretary). In such a case, you’ll need to provide proof that the person signing the document has legal capacity to do so. 

We aim to review your documents within 72 hours and we'll let you know if we need any more information. Keep in mind that the documents we can accept depend on the complexity of your company and/or the documents you already provided. 

Shareholders also need to pass their identity verification.

If you're not a director of the applying business, we'll need to confirm your right to set up and manage an account in the business’ name through a Power of Attorney. This is a document containing a statement where the owner/director grants the applicant "consent to open, manage and reauthorize other users to manage the COMO account (exact expression to be used) and where the following is also included: 

• Name of the company 

• Signed by a director/beneficial owner or signed by all parties authorized by the company’s by-laws to authorize representatives. 

• Dated within the past 3 months